Shipping Policy

Last Updated: August 31, 2026

Billy’s Garage uses a print-on-demand and direct-fulfillment model. Products ordered through BillysGarage.net are produced and shipped by our fulfillment partner, Gelato, using its network of production facilities and shipping carriers.

Because products are manufactured after an order is placed, most items are not held in inventory or shipped directly from Billy’s Garage.

Order Processing and Fulfillment

Once an order is successfully placed and payment is processed, the order is automatically submitted for fulfillment.

The applicable product is then printed, produced, packaged, and prepared for shipment by our fulfillment partner.

Because this process begins automatically, we cannot guarantee that an order can be changed, canceled, or modified once it has entered production.

Customers are responsible for reviewing all order details, including product selection, size, color, quantity, personalization, and shipping address, before completing checkout.

Production Time

Every product requires production before it can be shipped.

Production times may vary depending on:

• Product type
• Production location
• Order volume
• Material availability
• Printing or manufacturing requirements
• Holidays or peak shopping periods

Any production or delivery estimate provided at checkout is an estimate and should not be considered a guaranteed delivery date.

Shipping and Delivery

Once production is complete, your order will be transferred to a shipping carrier for delivery.

Shipping times vary depending on the delivery destination, selected shipping method, carrier availability, and the location of the production facility fulfilling the order.

Billy’s Garage does not directly control carrier transit times and cannot guarantee a specific delivery date once an order has been transferred to the shipping carrier.

Localized Production

Gelato operates through a global network of production partners. Whenever possible, orders may be produced at a facility located closer to the customer.

This can help reduce shipping distances and delivery times, but the actual production location is determined by the fulfillment network based on product availability, production capacity, and other operational factors.

Billy’s Garage cannot guarantee that a particular order will be produced or shipped from a specific facility.

Multiple Shipments

If your order contains multiple products, those products may be produced at different facilities.

As a result, items from the same order may arrive in separate packages and on different days.

Receiving only part of an order does not necessarily mean that another item is missing. Additional tracking information may be provided as the remaining products are completed and shipped.

Tracking Information

When tracking information is available, it will generally be provided after the order has completed production and has been transferred to the shipping carrier.

Please allow time for tracking information to become active within the carrier’s system.

In some cases, tracking updates may be delayed even though a shipment is already in transit.

Shipping Delays

Billy’s Garage makes every reasonable effort to ensure orders are produced and shipped promptly. However, delays may occasionally occur because of circumstances outside our control.

These may include:

• Carrier delays
• Severe weather
• Transportation disruptions
• Holiday shipping volume
• Production delays
• Supply or material shortages
• Customs processing
• Labor disruptions
• Natural disasters
• Incorrect or incomplete shipping information
• Other events beyond our reasonable control

Billy’s Garage is not responsible for delays caused by shipping carriers, customs authorities, fulfillment providers, or other circumstances beyond our reasonable control.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Because orders are automatically submitted for production, we may not be able to correct an address after the order has entered fulfillment.

Billy’s Garage is not responsible for orders that are delayed, returned, misdirected, or lost because of incorrect or incomplete shipping information supplied by the customer.

If you discover an error in your shipping information, please contact us immediately. We will make a reasonable effort to assist, but we cannot guarantee that the address can be changed once fulfillment has begun.

Undeliverable or Returned Packages

If a shipment is returned because of an incorrect address, failed delivery attempt, refusal of delivery, or another issue outside the control of Billy’s Garage or its fulfillment partner, additional shipping or production charges may apply before the product can be reshipped.

Each situation will be evaluated individually.

Lost Packages

If tracking indicates that an order has not been delivered within a reasonable period, please contact Billy’s Garage so we can review the shipment with our fulfillment partner and carrier.

A shipment is not considered lost solely because tracking information has not recently updated.

When a package is confirmed to have been lost during shipment, Billy’s Garage will work with the fulfillment provider to determine an appropriate resolution, which may include replacement.

Packages Marked Delivered

If tracking information shows that a package was delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with members of your household
• Check with neighbors when appropriate
• Check with your apartment office, building staff, or mailroom
• Contact the shipping carrier

If the package still cannot be located, please contact Billy’s Garage and we will assist where reasonably possible.

Carrier confirmation of delivery may affect the remedies available for a missing package.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrectly produced, or materially different from what you ordered, please contact Billy’s Garage promptly.

We may request photographs of the product, packaging, shipping label, or other information necessary to evaluate the issue with our fulfillment partner.

Legitimate production or fulfillment issues will be handled in accordance with our Return & Refund Policy.

Our preferred remedy is generally replacement of the affected item.

International Shipping

Billy’s Garage may offer shipping to customers outside the United States where fulfillment and delivery are available.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also result in additional delivery delays that are outside the control of Billy’s Garage.

Shipping Charges

Shipping charges are calculated based on factors that may include:

• Destination
• Product type
• Package size or weight
• Fulfillment location
• Selected shipping method

Applicable shipping charges will generally be displayed during checkout before the order is completed.

Because items may be produced at separate facilities, shipping costs may reflect multiple fulfillment locations.

Delivery Estimates

Any estimated production, shipping, or delivery dates displayed on BillysGarage.net or provided in order communications are estimates only.

While most orders arrive within the estimated timeframe, Billy’s Garage does not guarantee delivery by a particular date unless specifically stated in writing.

Customers purchasing products for holidays, birthdays, events, or other date-sensitive occasions should allow additional time for production and shipping.

Contact Billy’s Garage

If you have questions regarding shipping or the status of an order, please contact:

Billy’s Garage
1009 Flaxton Street
Hendersonville, TN 37075
United States

Email: scott@ultimatecorvette.com
Phone: 615-584-4622
Website: BillysGarage.net

When contacting us about an order, please include your name and order number so we can assist you as efficiently as possible.