Return & Refund Policy

Last Updated: August 31, 2026

Billy’s Garage is owned and operated by Kolecki Concepts LLC. Throughout this policy, “Billy’s Garage,” “we,” “us,” and “our” refer to Kolecki Concepts LLC, doing business as Billy’s Garage.

Our Print-on-Demand Model

Products sold through BillysGarage.net are produced on demand and fulfilled through our third-party production and fulfillment partner, Gelato.

When you place an order, the product is produced specifically to fulfill that order. We do not maintain a traditional inventory of finished merchandise that can simply be returned to stock and resold.

For this reason, all sales are final and Billy’s Garage does not accept general returns or exchanges.

We do, however, stand behind legitimate production and fulfillment issues. If your product arrives damaged, defective, incorrectly produced, or materially inconsistent with what you ordered, we will work with you to resolve the problem as described below.

Returns and Exchanges

Billy’s Garage does not accept returns or exchanges for reasons including:

• Buyer’s remorse or change of mind
• Ordering the wrong size
• Ordering the wrong color or product variation
• Preference regarding fit, style, or appearance
• No longer wanting or needing the product
• Purchasing an incorrect item
• Ordering an incorrect quantity
• Minor production or color variations that fall within reasonable manufacturing tolerances

Please carefully review the product description, sizing information, colors, quantity, shipping information, and other order details before completing your purchase.

If you order a particular size and receive that size, we cannot exchange the item simply because it does not fit as expected.

However, if you order one size and receive a different size because of a production or fulfillment error, that is considered an incorrectly fulfilled order and may qualify for replacement.

Damaged, Defective, or Incorrect Products

We want you to receive the product you actually ordered, produced to a reasonable standard of quality.

If an item arrives damaged, defective, incorrectly produced, or materially different from what you ordered, please contact Billy’s Garage within 30 days of receiving the item.

Qualifying problems may include:

• Receiving the wrong product
• Receiving a different size or color from the one ordered
• Receiving an incorrect design
• Significant printing or production defects
• Physical damage occurring before or during delivery
• Missing items or incorrect quantities
• A substantial defect affecting the appearance or usability of the product
• A finished item that is materially inconsistent with the product ordered through BillysGarage.net

We may require photographs and other documentation before approving a claim.

What Is Not Considered a Defect

Print-on-demand manufacturing necessarily involves some reasonable production variation.

Minor differences in color, print placement, dimensions, texture, appearance, or finish may occur because of:

• Different production equipment
• Printing processes
• Materials
• Manufacturing tolerances
• Production locations
• Lighting or product photography
• Computer, tablet, and mobile-device display settings

Reasonable variations of this nature are not considered manufacturing defects.

Similarly, differences between a digital product mockup and a finished physical product that fall within reasonable print-on-demand production tolerances do not automatically qualify for replacement or refund.

How to Report a Problem

To report a damaged, defective, or incorrectly fulfilled order, contact Billy’s Garage within 30 days of delivery and provide:

• Your name
• Your order number
• A description of the problem
• Clear photographs showing the affected product
• Photographs of the packaging when damage occurred during shipment
• A photograph of the shipping label when requested

Depending on the nature of the problem, we may request additional photographs or information so that we can document the issue with our production and fulfillment partner.

Please retain the affected product and its packaging until we have completed our review.

Replacements

When Billy’s Garage determines that an item contains a legitimate manufacturing, printing, shipping, or fulfillment defect, our normal and preferred remedy is replacement of the affected product at no additional cost to the customer.

A replacement will normally be produced using the same product specifications contained in the original order.

For example, if you ordered a Large black shirt and the product was incorrectly printed, the replacement would ordinarily be another Large black shirt bearing the design originally ordered.

A replacement claim is intended to correct a defective or incorrectly fulfilled order. It cannot normally be used to change the size, color, design, or other specifications originally selected by the customer.

Refunds

Refunds are not Billy’s Garage’s standard remedy for product or fulfillment problems.

When a legitimate issue can reasonably be corrected by producing and shipping a replacement item, we will generally provide a replacement rather than a refund.

A refund may be issued when Billy’s Garage determines that:

1. A legitimate production, fulfillment, shipping, or product problem exists; and
2. We are unable to reasonably resolve that problem through replacement, correction, reshipment, or another appropriate solution.

Approved refunds will generally be issued to the original payment method where possible.

The amount of any refund will be determined based upon the affected product, applicable charges, circumstances of the order, and any rights provided by applicable law.

Once a refund has been processed by Billy’s Garage, the time required for the funds to appear in your account is determined by your bank, card issuer, payment processor, or other financial institution.

Do Not Return Products Without Authorization

Please do not mail a product back unless Billy’s Garage specifically instructs you to do so.

Because our merchandise is produced and shipped through a distributed print-on-demand fulfillment network, Billy’s Garage does not maintain a general customer return facility for these products.

The address appearing on a package or shipping label may belong to a production facility, fulfillment provider, logistics company, or other third party and should not be used as a return address unless we specifically authorize the return.

Sending merchandise to an unauthorized address does not constitute an accepted return and may result in the product being lost or disposed of.

Lost Shipments

If an order appears to have been lost in transit, please contact Billy’s Garage as soon as reasonably possible and no later than 30 days after the estimated delivery date.

We will review the available tracking information and, where appropriate, investigate the shipment with our fulfillment and shipping partners.

If the shipment is confirmed to have been lost in transit, our normal remedy will be replacement of the affected order.

Packages Marked Delivered

If carrier tracking indicates that a package was delivered but you cannot locate it, please first check:

• Around the delivery location
• With other members of your household
• With neighbors where appropriate
• With building management, mailroom personnel, or front-desk staff
• With the shipping carrier

Please contact Billy’s Garage if the package still cannot be located.

We will make reasonable efforts to assist with the investigation; however, an order confirmed as properly delivered by the shipping carrier may not qualify for automatic replacement or refund.

Each situation will be evaluated based on the available information.

Incorrect Shipping Addresses

Customers are responsible for entering complete and accurate shipping information when placing an order.

Because orders are automatically transmitted for production and fulfillment, we cannot guarantee that an address can be corrected after the order has been submitted.

Billy’s Garage is not responsible for orders that are misdirected, returned, lost, or otherwise undeliverable because the customer supplied an incorrect or incomplete address.

If you discover an address error, contact us immediately. We will make a reasonable effort to assist if production and fulfillment status permits, but we cannot guarantee that an address change will be possible.

Additional production or shipping charges resulting from an incorrect customer-provided address may be the responsibility of the customer.

Rejected or Unclaimed Shipments

Customers are responsible for accepting delivery of their orders and retrieving packages when a carrier directs them to a postal facility, pickup location, parcel locker, or similar location.

An order that is returned or becomes undeliverable because the recipient:

• Refuses delivery
• Fails to claim the shipment
• Provides an incorrect or incomplete address
• Fails to respond to reasonable carrier delivery requirements

does not automatically qualify for a refund.

If the customer requests that such an order be reproduced or reshipped, additional production or shipping charges may apply.

Each situation will be evaluated individually.

Order Changes and Cancellations

Orders placed through BillysGarage.net are automatically submitted to our production and fulfillment system and may begin processing shortly after the purchase is completed.

For this reason, we cannot guarantee that an order can be changed or canceled after it has been placed.

Customers should carefully review all:

• Sizes
• Colors
• Designs
• Quantities
• Personalization
• Billing information
• Shipping information

before completing checkout.

If you contact us before production begins, we will make a reasonable effort to accommodate a requested cancellation or modification.

Once production has begun, however, cancellation or modification may no longer be possible.

Customer-Caused Errors

Billy’s Garage is not responsible for errors resulting from information or selections supplied by the customer.

Examples include:

• Ordering an incorrect size
• Selecting an incorrect color
• Ordering the wrong product
• Providing an incorrect address
• Providing incorrect personalization or customized information
• Failing to review order details before purchase

A product correctly manufactured according to the information submitted with the order is not considered defective merely because the customer later determines that a different selection would have been preferred.

Fraudulent or Abusive Claims

Billy’s Garage reserves the right to deny replacement or refund requests when we reasonably determine that a claim is fraudulent, abusive, materially misleading, unsupported by the available evidence, or inconsistent with the circumstances of the order.

Repeated or excessive claims may also be reviewed for potential abuse.

Nothing in this provision limits legitimate consumer rights provided by applicable law.

Rights Provided by Law

Nothing in this Return & Refund Policy is intended to eliminate, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable federal, state, local, or international law.

Where applicable law provides a customer with rights that differ from this policy, those mandatory legal rights will apply.

Contact Billy’s Garage

Questions about an order or requests involving damaged, defective, lost, or incorrectly fulfilled merchandise should be directed to:

Kolecki Concepts LLC
d/b/a Billy’s Garage
1009 Flaxton Street
Hendersonville, TN 37075
United States

Email: scott@ultimatecorvette.com
Phone: 615-584-4622
Website: BillysGarage.net

When contacting us about an order, please include your name and order number so that we can locate the transaction and assist you efficiently.